Frequently Asked Questions (FAQs)

1. How do I place an order?

Browse our website, add your selected items to the shopping cart, and proceed to checkout. You can complete your purchase as a guest or create an account for future convenience.

2. What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • MasterCard

  • American Express (Amex)

  • Apple Pay

  • Google Pay

  • Clearpay (pay in 4 interest-free instalments, subject to approval)

  • Klarna (pay later or pay in instalments, subject to approval)

All payments are processed securely through trusted payment providers.

3. How long does delivery take?

Orders are processed within 2–5 working days.
Once dispatched, delivery typically takes 5–10 working days.

Delivery times are estimates and may vary due to courier delays or external factors.

4. Where do you deliver?

We currently deliver to Mainland United Kingdom only.
We do not deliver to Northern Ireland, the Channel Islands, the Isle of Man, or other non-mainland locations.

5. How much does shipping cost?

Shipping charges, if applicable, are clearly displayed at checkout before payment is completed.

6. Can I return my order?

Yes. Eligible items may be returned within 30 days of receipt, provided they are unused, in original condition, and in original packaging.

Please refer to our Returns & Refunds Policy for full details.

7. When will I receive my refund?

Approved refunds are processed within 10 working days after the returned item has been received and inspected. Refunds are issued to the original payment method.

8. Do you offer exchanges?

We do not currently offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

9. What if I receive a faulty, damaged, or incorrect item?

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible so we can assist with a resolution.

10. How can I contact customer support?

You can contact us using the details below:

Everest DIY
854–856 Stockport Road
Levenshulme
Manchester M19 3AH
United Kingdom

Phone: 0161 249 0999

Customer enquiries are handled during our stated business hours.