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This policy explains how returns and refunds are handled at Everest DIY.
Customers may return eligible items within 30 days of the date of purchase or delivery.
Returned items must be unused, in their original condition, and in original packaging. Proof of purchase may be required.
Certain items may be non-returnable due to hygiene, safety, or clearance reasons. Customers are encouraged to contact us before returning an item to confirm eligibility.
Once a returned item has been received and inspected, approved refunds will be processed within 10 working days.
Refunds will be issued to the original payment method used at checkout.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible so we can assist with a resolution.
To start a return, please contact us using the details below before sending any items back:
Everest DIY
Phone: 0161 249 0999
Email: everestdiyuk@gmail.com